Frequently Asked Questions

Muky is a kid-friendly iPhone/iPad app for creating and managing parent-controlled music playlists with Apple Music or Spotify integration and offline mode. The app provides a focused, distraction-free audio experience for children.

Muky is compatible with iOS 16 and newer versions on iPhone and iPad. The app also supports older Apple devices like iPhone 8 and iPad (5th generation), allowing you to enjoy the latest features without upgrading your hardware.

Muky allows you to link your playlists with Apple Music or Spotify playlists and sync their content with just one tap. You can instantly update tracks from your Apple Music or Spotify playlists and save them for offline use.

Yes, Muky offers an offline mode. After creating and syncing your playlists, you can enjoy music and audiobooks even without an internet connection. The app stores content locally on your device.

Muky provides comprehensive parental controls with password protection, guided access, and a kid-friendly audio player. Exiting the audio player mode requires the password set by parents, ensuring children cannot simply exit the app.

You can create custom playlists with your choice of songs, albums, or audiobooks. The app offers a user-friendly drag & drop interface for organizing music. You can customize each playlist with your own images or emojis.

The kid-friendly audio player features enhanced playback controls with shuffle mode, AirPlay support, progress bar with scrubbing controls, auto-stop timer for bedtime stories, and a Freeze Dance button for musical games.

Yes, Muky offers backup and restore functionality. You can easily backup your playlist data by exporting backup files. Import backup files to restore your playlists.

It's super easy: First create your own Spotify app in your Spotify Developer account so Muky can connect. Then open Account > Music Service > Spotify for a step‑by‑step guide, enter your Client ID and Client secret, and tap 'Connect to Spotify'. Be sure that Spotify is installed on your device. You may want to lock Spotify so kids can't access it.

To download titles for offline use, use the download button in the Spotify app or let them download automatically.

This happens when your Spotify authentication token expires. Muky will automatically try to refresh your connection and re-authenticate. If you still see this error, go to Account > Music Service > Spotify to reconnect your account.

IMPORTANT: Muky may need to open the Spotify app briefly to re-authenticate when your token expires. In Guided Access mode, this happens in the background and is not visible to children. This is normal behavior and ensures uninterrupted music access.

Since Muky needs to access Spotify for music, you may want to lock the Spotify app so children can't access it directly. This ensures they only use Spotify through Muky's controlled interface.

IMPORTANT: Spotify's Web API has strict limitations that prevent Muky from providing a general app. The API requires each app to have its own credentials and limits development mode apps to 25 users. While this means users need to create their own Spotify app, it actually provides better security, privacy, and control over their music data. This approach ensures your music data stays private and you have full control over your Spotify integration, rather than sharing credentials with a general Muky app.

No, Muky does not collect any personal data. Your privacy is our priority. The app ensures a secure and private experience without data collection.

Muky is multilingual and supports English and German. You can seamlessly switch between languages and use the app in your preferred language.

Yes, Muky offers a Dark Mode for a sleek, modern look that's easy on the eyes and perfect for low-light environments.

Yes, you can effortlessly create a demo playlist! This showcases a selection of tracks that demonstrate the app's features and user-friendly interface.

Yes, Muky remembers exactly where you left off. You can continue your music or audiobook session right where you paused it.

The Freeze Dance button adds musical fun and games. Perfect for parties and active play - music stops randomly and kids freeze in place!

Yes, you can set an auto-stop timer that automatically stops playback. Perfect for bedtime stories or music sessions with time limits.

Artworks are cached for offline usage and lightning-fast loading. Caching runs automatically in the background or can be manually triggered and cleaned as needed for optimal performance.

Yes, you can start the app directly in the audio player for a quick and easy music experience, perfect for kids. This enables seamless and fun listening without detours.